IT Desk Support- Level 1

Employer: Inaxio Consulting
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • Ploiesti
  • Updated at: 26.04.2019
    Short company description

    Inaxio Consulting GmbH was founded in 1998 in Germany and since 2005 it expanded in Switzerland, Romania and India as well.
    Romania office is located in Bucharest in a modern office in Afi Park Office Building.

    Inaxio Corporation stands out from the crowd as a specialist “IT Service and Consulting Provider” with the skills, expertise and global reach to assist any organization, anywhere in the world, to stand out in their marketplace. We offer a large range of services from IT Business Process Consulting , Management Consulting, Virtual processes Optimisation and Enterprise Services.
    We are Certified Microsoft Partner, Citrix Partner, Intrexx Sales & Consulting Partner, IBM Business Partner.

    Our principles are Innovation, Quality, Engagement and Focus on Customer Needs.

    Requirements

    · Proficient in relevant computer applications : MS Office (Documents, Presentations, Spreadsheets)
    · Logical thinking skills
    · Attention to detail and accuracy
    · Good problem solving skills
    · Excellent written and verbal communication skills
    · Good English language skills
    Essential Attributes:
    · An attitude of excellence in customer service, always putting the customer first
    · A positive and constructive attitude
    · A desire to learn about Project Management Tools

    Preferred Skills:
    · Previous experience of tools administration would be useful.
    · Adaptable and flexible to work in different shifts

    Responsibilities

    Responding promptly to level 1 support requests

    · Ensure the support requests are captured for metrics purposes via User Directory
    · Solving level 1 problems related to IBM's standard Methods and PM Tools within SLA (service level agreement).
    · Working with level 2 support colleagues for any more complex problems
    · Process IPWC User ID registrations and Program requests
    · Produce metrics reports when required.