IT Desk Support- Level 1

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Employer: bitExpert
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • Ploiesti
  • Updated at: 27.05.2019
    Short company description

    Requirements

    · Proficient in relevant computer applications : MS Office (Documents, Presentations, Spreadsheets)
    · Logical thinking skills
    · Attention to detail and accuracy
    · Good problem solving skills
    · Excellent written and verbal communication skills
    · Good English language skills
    Essential Attributes:
    · An attitude of excellence in customer service, always putting the customer first
    · A positive and constructive attitude
    · A desire to learn about Project Management Tools

    Preferred Skills:
    · Previous experience of tools administration would be useful.
    · Adaptable and flexible to work in different shifts

    Responsibilities

    Responding promptly to level 1 support requests

    · Ensure the support requests are captured for metrics purposes via User Directory
    · Solving level 1 problems related to IBM's standard Methods and PM Tools within SLA (service level agreement).
    · Working with level 2 support colleagues for any more complex problems
    · Process IPWC User ID registrations and Program requests
    · Produce metrics reports when required.