IT Desk Support- Level 1
Inaxio Consulting GmbH was founded in 1998 in Germany and since 2005 it expanded in Switzerland, Romania and India as well.
Romania office is located in Bucharest in a modern office in Afi Park Office Building.
Inaxio Corporation stands out from the crowd as a specialist “IT Service and Consulting Provider” with the skills, expertise and global reach to assist any organization, anywhere in the world, to stand out in their marketplace. We offer a large range of services from IT Business Process Consulting , Management Consulting, Virtual processes Optimisation and Enterprise Services.
We are Certified Microsoft Partner, Citrix Partner, Intrexx Sales & Consulting Partner, IBM Business Partner.
Our principles are Innovation, Quality, Engagement and Focus on Customer Needs.
· Proficient in relevant computer applications : MS Office (Documents, Presentations, Spreadsheets)
· Logical thinking skills
· Attention to detail and accuracy
· Good problem solving skills
· Excellent written and verbal communication skills
· Good English language skills
· An attitude of excellence in customer service, always putting the customer first
· A positive and constructive attitude
· A desire to learn about Project Management Tools
· Previous experience of tools administration would be useful.
· Adaptable and flexible to work in different shifts
Responding promptly to level 1 support requests
· Ensure the support requests are captured for metrics purposes via User Directory
· Solving level 1 problems related to IBM's standard Methods and PM Tools within SLA (service level agreement).
· Working with level 2 support colleagues for any more complex problems
· Process IPWC User ID registrations and Program requests
· Produce metrics reports when required.