IT Desk Support- Level 1
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· Proficient in relevant computer applications : MS Office (Documents, Presentations, Spreadsheets)
· Logical thinking skills
· Attention to detail and accuracy
· Good problem solving skills
· Excellent written and verbal communication skills
· Good English language skills
· An attitude of excellence in customer service, always putting the customer first
· A positive and constructive attitude
· A desire to learn about Project Management Tools
· Previous experience of tools administration would be useful.
· Adaptable and flexible to work in different shifts
Responding promptly to level 1 support requests
· Ensure the support requests are captured for metrics purposes via User Directory
· Solving level 1 problems related to IBM's standard Methods and PM Tools within SLA (service level agreement).
· Working with level 2 support colleagues for any more complex problems
· Process IPWC User ID registrations and Program requests
· Produce metrics reports when required.