Support Engineer

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Employer: Instapage
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 16.06.2019

    DESCRIPTION

    Instapage is the leader in Post-Click-Optimization™

    Our solution helps advertisers increase their conversion rates through the building, personalizing, and optimizing of post-click experiences at scale. With over three million landing pages at an average conversion rate of above 22%, Instapage is helping 15,000+ customers across 100 countries capture more value from their campaigns.

    A Leader in G2Crowd’s Conversion Rate Optimization, A/B Testing, and Landing Page Software grids, Instapage is ranked #1 in customer satisfaction

    RESPONSIBILITIES

    • Implement front end custom features for Help Center articles, on landing pages built with our platform.
    • Test platform updates and report possible bugs to our engineering team.
    • Help self-serve and Enterprise customers troubleshoot issues they encounter while using our platform and provide tips to resolve the problem.
    • Offer technical support and guidance for our Customer Support Agents and Customer Success Managers.
    • Create documentation for upcoming app updates.
    • Keep the technical board updated with the latest bugs and workarounds.
    • Offer solutions and workarounds for existing issues, so that other agents can fix problems themselves.

    REQUIREMENTS

    • Experience with WordPress
    • Front end development experience (HTML, CSS, JavaScript)
    • Prior to Hire - Full Understanding of Customer Support / Community Engagement.
    • Positive attitude.
    • A keen interest in technology and internet marketing.
    • Passionate about writing and a real grammar-freak.
    • Excellent communication skills.
    • Experience with Application / Internet-Based Customer Support.
    • Ability to (after initial training) self manage and work within multiple systems efficiently.
    • The ability to manage multiple tasks at once and work with non-internet savvy people in an application based environment.
    • A comprehensive understanding of Internet Marketing, A/B testing, Landing Page Optimization, and data-driven principles.
    • Progressive personal and business related ideals.
    • Not easily upset, frustrated, or flustered.
    • Love of learning and teaching, ability to effective research and monitor upcoming and current internet marketing trends.
    • Bonus Credentials: Affiliate Marketing / Sales Background; Previous Entrepreneurial Efforts; Google AdWords certification; Google Analytics certification; experience with websites or blogs, and a love for technology and customer support.

    BENEFITS

    • Attractive hourly rate.
    • Shared equity ownership
    • Ability to make your own schedule the majority of the time.
    • Work from home policy
    • A bright office with a ton of perks such as access to a private gym, sauna, pool and game room.
    • Office exchange program with our US and Polish teams
    • An educational budget for career development
    • Internal training sessions
    • Full access to various tools for learning: Lynda, Skillshare, Code Academy, Treehouse
    • Breakfast, coffee, tea included
    • 7card/on-site massage
    • Lounge area with Xbox One
    • Pizza day and soup day every other week

    Join an exceptional team of young people with a deep passion for success & fun!