IT Applications Support Officer

In Romania, UniCredit Bank este una dintre principalele institutii financiare, oferind servicii si produse de inalta calitate pentru toate categoriile de clienti. UniCredit Bank isi propune sa mentina permanent clientul in centrul activitatilor sale, sa fie un partener cu care se lucreaza usor si sa fie o parte foarte activa a comunitatilor in care isi desfasoara activitatea.

Requirements:
• Student or University degree
• If not attending a Computer Sciences University, 1 year in IT industry or in the IT department of a medium - large sized company
• Experience in banking system is a plus
• Driving license
• Office Software
• Operating Systems
• Basic Programming
• Basic Data Base knowledge

Competencies:
• Good communication skills
• Team spirit
• Problem solving oriented
• Good organization skills
• Customer focus, able to perform under stress
• English language (fluent in both writing and speaking); German language skills – an asset
• Very good knowledge of MS Office (MS Word, MS Excel, MS Power Point, MS Access, MS Project)

• First level support by solving user problems on call or by intervention for the banking applications
• First level support for banking applications in head offices and branches
• Performs software changes at request from supervisor
• Installs and configures banking applications
• Reports unsolved problems to the direct supervisor
• Respect the procedures and work instructions
• Knowledge transfer for the other team members
• Fulfills the tasks described in the document containing the tasks & processes related to IT support team, which are assigned by the team’s head, by a Helpdesk software application or are taken over voluntarily.
• Periodically after hours support according with IT Support Services schedule
• All responsibilities of the position holder are completed by internal working procedures & regulations. The job holder is responsible to know and to be updated with procedures in force