Advanced Technical Support Engineer (L2-L3)

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Employer: VON Consulting SRL
Domain:
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.05.2019
    Short company description

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

    Requirements

    Must have:

    - Strong Experience in offering support of administrating Linux environments and/or applications.
    - Experience with at least one Scripting language: (preferably Bash)
    - Relevant experience with SQL – ( basic queries: Select, update, Insert, etc.)
    - Basic networking skills (e.g. TCP/IP , HTTP, or any encryption methods/protocols)
    - Knowledgeable of troubleshooting and debugging live software systems.
    - Experience in VMware ESXI server ( administration & Troubleshooting)
    - Experience with any web/application servers (e.g. Apache, JBoss)
    - Very good abilities for root cause analysis (RCA)
    - Availability to travel for short periods of time, 2-4 times per year, to perform on-site Integration, Deployment and/or post-support.
    - Ideally, plus at least 1-2 skills from „nice to have”


    Nice to have:

    - French language at a conversational level
    - Experience in maintaining IBM/HP Servers, SAN, Dell, and PC servers
    - Scripting ability in one or more of the following – C/Borne/Korn shell, batch, files and SQL.
    - Good/very good scripting skills (Python, shell scripts…)
    - Knowledgeable in Java or any other OOP language. (able to read and understand code)
    - Experience in development, customization, and integration would be an added advantage
    - Knowledgeable in administrating and maintaining Oracle Database
    - Certification in system management best practices (ITIL) is a plus (or relevant experience).
    - Experience in NetApp technology is a plus
    - Experience with Windows Servers is a plus.

    Responsibilities

    - Analyse, Troubleshoot, solve assigned tickets by the Technical Support Manager escalated by Support Level 1.
    - Maintain components of IT infra and backend, including Hardware and Software
    - Reproduce and characterize before escalation to L3 Software maintenance team.
    - Formalize corrective action plans or local workaround within the SLA
    - Solve or escalate the analysis to the Level 3 support Corrective Maintenance the internal team or suppliers for getting a permanent fix or further investigation and expertise.
    - Communicate regularly to keep the customer informed on the progress
    - Delivered maintenance documentation, operation manual, test procedures and test reports.
    - Perform site administration activities and preventive maintenance.
    - System ramp up support.
    - When on-site upgrade, perform activities of integration, deployment and on-site post-support.
    - Fill-in Support ticket tracking tool appropriately
    - Ensure customer satisfaction in maintenance and support

    Other info

    The employing company is Global leader in Biometrics and Augmented Identity for the mobility space.