Junior Customer Operations Representative
PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.Requirements
o Fluent English is mandatory
o Effective communication skills
o Ideal technical/experience skills:
o Microsoft Office
o Your day-to-day activities will include processing indirect transactions, collaborating with Channel Operations on our Partner’s onboarding and training, assisting Management of daily operational activities within the Customer Operations Team, interacting with our external and internal customers by answering questions and solving problems to build and maintain strong relationships within these groups, as well as, cross functional and Team projects assigned as needed.
o Your vigilant coordination and organization across the different functional Teams will empower you to complete all transactions and special projects efficiently and accurately.
o You will be supporting the Customer Operations Team as part of the Indirect New Business Team, a division of excellence under Global Business Operations. This is a Global Team that works closely with all facets of the GBO, Sales, Partner Sales, and Customer Success.
o You will join forces with the Customer Operations’ Team in driving our most important initiatives related to order management for all Indirect New Business. You will support our key initiatives as it relates to connecting with our Partners along with contributing to customer success. You will be an integral part of making these things happen.