Technical System Analyst

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Angajator: Inetum Romania
Domeniu:
  • Banci
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 13.05.2019
    Remote work: On-site
    Scurta descriere a companiei

    About Inetum, Positive digital flow:

    Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

    Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

    In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

    Cerinte

    Requirements:

    1. Bachelor’s degree or in Computer Science, Information Systems, IT Engineering or equivalent work experience, at least 2 years of experience in a similar position.
    2. Hands-on experience with software development and documentation form a minimum of two years, the capability of doing reverse engineering on database programmable (T-SQL or PL/SQL) and familiar with programming languages like: .Net platform, Visual Basic, C++, Java, and JavaScript.
    3. Solid knowledge of business information systems and integration patterns and paradigms; general consulting skills.
    4. Familiar with one or more incident management software, knowledge-based software, source control tools, office productivity increase tools.
    5. Ability to explain and document technical details.
    6. Good analytical and problem management skills.
    7. A good problem-solving attitude.
    8. Written and verbal communication skills both in Romanian and English.

    Responsabilitati

    Responsibilities:

    1. As the Incident Analyst:

    a. Responsible for taking ownership of service requests and decide if a fault is being reported or there is a change request that is responsible to initiate and manage;
    b. Responsible for Incident Reproduce, Classification and Communication with all affected users;
    c. Gather additional information and investigate in order to elaborate a resolution plan;
    d. Create Workaround or Fix whenever possible or escalate/collaborate with software vendors for the achievements of the same purposes, respecting SLA’s;
    e. Smoke test of the technical solution to be applied for incident resolution and UAT supervision;
    f. Initiate Closure of the managed Incidents.

    2. As Applications Owner:

    a. Make sure applications are available within service level agreements and are working to design
    b. Understand and periodically review the architecture of the applications and integrations;
    c. Carry out activities in change and configuration management and continual service improvement processes, including vendor provided applications;
    d. Performs the deploy of the new packages in bank environments;
    e. Act as a consultant within the applications assigned, asses the existing and proposed improvements, possible automation and optimizations. Communicate inside IT and outside in order to validate the feasibility of the proposals;
    f. Provide training and technical assistance to the users.

    3. As the Problem Management:

    a. Identify Incidents Not Matched to Problems or Known Errors;
    b. Determine Root Cause and if needed perform GAP analysis;
    c. Create new Known Error Records, document Problem Resolution, formalize and communicate workaround findings;
    d. Identify Incident Tasks, collect all evaluation tasks for future analysis, propose Service Improvement.

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