Service Delivery Manager (SDM)

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Employer: Huawei Enterprise Romania GSC
Domain:
  • Engineering
  • IT Hardware
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 08.07.2019

    Responsibilities:

    • Be responsible for the successful O&M of the Managed Service project;
    • Be responsible for End to End service operation;
    • Be responsible for the result and quality of service;
    • Be responsible for interface with inside/outside audit;
    • Be responsible for crisis management (ex: Major Incident);
    • Monitoring and tracking of the IT portfolio services delivered;
    • Generate operation weekly/monthly report;
    • Managing customer communication and customer satisfaction;
    • Managing service continual improvement and create revenue through improvement;
    • Managing end to end service operation process and be responsible for the result;
    • Managing operation security and compliance;
    • Managing partner/vendor relationship;
    • Service Delivery Manager (Network Operations Center) .
     

    Requirements:

    • 10+ years of experience in IT service management
    • ITIL EXPERT certified;
    • Good knowledge and skills in public/private cloud operation, familiar with mainstream cloud products (Vshpere/FusionSphere etc);
    • Basic knowledge in NB-IoT products and solutions;
    • Good communications skills;
    • Leadership skills;
    • Negotiation and conflict resolution skills;
    • Good problem solving skills;
    • Able to communicate in English effectively both verbally and orally;
    • Multi-language speaker (French/English) is preferred.



    Offer:

    • Motivational salary package;
    • Gym discounts;
    • Private Medical Insurance discounts;
    • Paid 4 hours leave per month;
    • Flexible work schedule;
    • Opportunity to work on shifts;
    • Weekly fruit day;
    • Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    • Life time learning environment and tools;
    • Hands-on experience and lab testing;
    • Great amount of Product Documentation.
     

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