Delivery Manager

Employer: HELPLINE
Domain:
  • Others
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 20.05.2019

    Main tasks:
    Leading and managing the production of one or more teams, over a one or more client accounts, on single or multiple geographic sites.
    Ensuring the achievement of production objectives  
    Taking charge of and relaying the Human Resources policy
    Developing the relationship with the client

    Main activities:
    Track and steer the contract’s operational conditions.
    Define the needs and organize the resources of the production device, according to the commercial contract needs.
    Organize and update processes and shared rules.
    Establish, follow up and analyze key performance indicators. Implement action plans.
    Propose continuous improvement and quality of service solutions.
    Prepare and chair steering committees with the client representatives.

    Requirements: 
    The ideal candidate will have at least 3 years of prior management in an IT support (office/retail) environment and related experience 
    Demonstrated leading customer relationships, oral and written communication skills including the ability to influence other levels of management are required.
    Thorough knowledge of support policies and ITIL practices, solid understanding of general business management highly desired
    Ability to communicate and interact well with internal and external partners and with stakeholders.
    Demonstrated ability to handle sensitive situations, ability to lead proven organizational and planning skills required
    Fluent English and French required.