Delivery Account Management Specialist

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Angajator: APT Resources Services SRL
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 03.06.2019
    Scurta descriere a companiei

    APT RESOURCES & SERVICES SRL

    Cu o prezență de peste 22 de ani pe piața românească de resurse umane, grupul de firme APT- Work Service este prezent în avangarda primilor cinci furnizori de servicii complexe de HR din România.
    Ca o confirmare a performantei noastre in domeniul resurselor umane, din vara 2017 am devenit parte a grupului Work Service S.A., unul dintre cei mai mari jucatori de pe piata de resurse umane din Europa centrala si de Est. Anual peste 300.000 de persoane isi gasesc un job prin societatile afiliate Work Service, care gestioneaza sau ofera servicii unui numar de 50.000 de angajati in 20 de tari.
    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 10.000 de angajări, acoperim cele mai căutate domenii, cu focus pe BPO, finanțe-bănci, IT&C, inginerie, retail, auto-motive.

    Adresa: str. Clucerului 82B2, sector 1 Bucuresti; email: office@apt.ro; phone: +40 21 222 13 03
    Autorizație de muncă temporară: seria B nr.0000012/11.11.2015 înregistrată în Registrul Național de Evidență a Agenților de Muncă Temporară la poziția 7
    Autorizație de prelucrare date cu caracter personal :18638
    APT se angajează să vă protejeze datelele dumneavoastră cu caracter personal. Detalii despre prelucrarea datelor dvs. de către APT puteti gasi pe www.apt.ro.

    Cerinte

    Requirements:
    -First-level university degree.
    -Advanced English skills (both written and spoken)
    -Typically 2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management.
    -Computer literate – particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)
    -SAP know-how will be considered a plus

    Responsabilitati

    Responsibilities:

    - responsible for data quality checks and validation regarding the mandatory information needed for system updates, correct printing products leased device handling and accurate Extension pricing.
    - the ability of being first and single point of contact for End of Term scenario handling, implementation and processing.
    - checking and making sure that all the documents subsequent to an End of Term request fulfill audit requirements and are consistent with the internal compliance policy.
    - Maintains an enhanced TCE through proactive communication and handling as well as a high level of data quality.
    - Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with Back Office.
    - Completing the Order Acceptance Checklist for all Extension transactions and save it on ICM.
    - Maintain a permanent connection in order to ensure the fast processing of all Extension, Buy Out, Early Termination and Returns requests placed by the ADMs Lead operational program (such as: complaints root causes, CSAT)
    - Maintaining a permanent connection to all parties involved in the End of Term Processes Share expertise across the department.
    - Offering consulting to our internal customer regarding non-standard contracts and complex situation, and delivering Training/Guidelines to Internal Stakeholders and back Office
    - Manages complaints-related systems and tools and educate users as necessary.
    - Ensures availability of timely and accurate reporting and analysis·


    Alte informatii

    Benefits:
    – Health insurance
    – Meal tickets
    – Other benefits such as gym & transportation discount, holiday vouchers etc.

    Other:

    – Location: Pipera metro station
    – Schedule: 09-18 (flexible)