Delivery Account Management Specialist

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Requirements:
-First-level university degree.
-Advanced English skills (both written and spoken)
-Typically 2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management.
-Computer literate – particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)
-SAP know-how will be considered a plus

Responsibilities:

- responsible for data quality checks and validation regarding the mandatory information needed for system updates, correct printing products leased device handling and accurate Extension pricing.
- the ability of being first and single point of contact for End of Term scenario handling, implementation and processing.
- checking and making sure that all the documents subsequent to an End of Term request fulfill audit requirements and are consistent with the internal compliance policy.
- Maintains an enhanced TCE through proactive communication and handling as well as a high level of data quality.
- Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with Back Office.
- Completing the Order Acceptance Checklist for all Extension transactions and save it on ICM.
- Maintain a permanent connection in order to ensure the fast processing of all Extension, Buy Out, Early Termination and Returns requests placed by the ADMs Lead operational program (such as: complaints root causes, CSAT)
- Maintaining a permanent connection to all parties involved in the End of Term Processes Share expertise across the department.
- Offering consulting to our internal customer regarding non-standard contracts and complex situation, and delivering Training/Guidelines to Internal Stakeholders and back Office
- Manages complaints-related systems and tools and educate users as necessary.
- Ensures availability of timely and accurate reporting and analysis·

Benefits:
– Health insurance
– Meal tickets
– Other benefits such as gym & transportation discount, holiday vouchers etc.

Other:

– Location: Pipera metro station
– Schedule: 09-18 (flexible)