Intern IT Support

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Angajator: Gi Group Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Ploiesti
  • Actualizat la: 20.06.2019
    Scurta descriere a companiei

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Cerinte

    On behalf of our client, an important multinational company from the oil & gas sector, we are recruiting Intern IT with the following qualifications:

    Qualifications and Education Requirements:

    - Bachelor or student in Computer Science
    - Good knowledge about W10 / O365
    - English - Excellent verbal and written skills

    Responsabilitati

    Essential Responsibilities and Duties:

    - Provides second-line investigation and diagnosis
    - Install, upgrade, support and troubleshoot for computer hardware and any other authorized peripheral equipment
    - Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
    - Logs relevant incident/service request details per help desk procedures
    - Communicates with customer regarding incident progress
    - Ensures tickets are updated at all times until issues are resolved
    - Escalates unresolved incidents/service requests within agreed timescales
    - Performs general preventative maintenance tasks on laptops, desktops, printers and any other authorized peripheral equipment
    - Support local IT infrastructure for business development projects
    - Presents and educates IT solutions, methods, and tools to customer in order to increase their efficiency
    - Participate actively in IT team and follow up closely on the objectives & KPI’s
    - Complies with Quality Health Safety Environment (QHSE) and IT policies

    Alte informatii

    Benefits:

    - Attractive salary package
    - Meal tickets
    - Private health insurance