Customer Support with Mandarin Chinese and English
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HEPLINE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications
IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back office activities within our specialization
Join and grow with HELPLINE!
Choose a job that makes sense among our current opportunities.
Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you!
Spoken languages: advanced Mandarin Chinese and English.
Availability to work in shifts
WHAT OUR CUSTOMER SUPPORT DOES:
- Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
- Research, resolve, and respond to general issues (office, windows, outlook, internet, specific applications...) received via telephone calls and e-mails from different kinds of customers
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service
WHAT WE OFFER:
Central building offices with excellent view on the city, top facilities and equipment
Meal tickets and gift vouchers
Regina Maria medical package
Massage at the office day