Service Desk Specialist with German

Angajator: Vauban
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 05.04.2019
    Scurta descriere a companiei

    Vauban is a Romanian Group with more than 11 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +450 consultants, +100 clients, having locations in Romania and France.
    Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure).
    Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support.

    Cerinte

    1. Germana (C1 sau mai mult)/Engleza (B2 sau mai mult);
    2. Cel putin 2 ani experienta professionala (participare activa) intr-o echipa de Asistenta IT;
    3. S-a ocupat de rezolvarea incidentelor, sprijinind functiuni ale companiei care cuprind:
    • Network drives - SSPIdentity Management
    • Active Directory
    • Sisteme de operare
    • Antivirus si instrumente Antimalware
    • Printing
    • Intranet/Sharepoint/Teamroom • Outlook/Exchange/OWA
    • Lync Telephony
    • User Access Management
    • Win8
    • Virtual Private Network
    • Dispozitive Wireless (Blackberry, Windows Mobile, Symbian, Android) Pushmail/Airwatch
    • Citrix
    • Business Apps
    • Remedy • MyIT • SAP
    4. A folosit instrumente de IT Service Management (BMC, Remedy sau alte instrumente similare).
    5. Familiarizat cu practicile si procesele ITIL.

    Responsabilitati

    • Abilitati de lucru in echipa;
    • Intelegerea solutiilor oferite/problemelor si gestionarea corecta a solutiilor problemelor si a sistemelor pentru depanare IT;
    • Capacitea de a urmari constant actualizarea documentatiei tehnice inclusiv dupa etapele de productie, testare si implementare;
    • Abilitati de comunicare (sociabilatate);
    • Atentie, vigilenta, conștiinciozitate și precizie ridicată în activitate;
    • Abilitatea de a intelege problemele clientilor;
    • Orientat către serviciile pentru clienți;
    • Flexibilitate si adaptabilitate la situatii dificile / neprevazute;
    • Capacitate de prioritizarea sarcinilor, analiza, raportare si rezolvare a problemelor;
    • Luarea deciziilor in timp util.