Technical Support Engineer – AR Vuforia Engine

About PTC (NASDAQ: PTC)​

PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.

• Objective, concise and customer facing; communication skills
• Ability to multi-task and work in a fast-paced environment
• Mobile app development experience in Unity (2D or 3D)
• Experience with Forum/Community formats
• Programming experience in at least one language C, .Net, Java, JavaScript and/or other Webrelated development technologies (HTML5, CSS, PHP, etc)

This is not your average Technical Support job!
• You will work primarily in the community to answer customer questions and report suspected issues to the Core Engineering team.
• You will tackle multiple issues in parallel and solve complex technical issues.
• You will coordinate with various engineering teams to diagnose, test and resolve customer issues.
• You will troubleshoot issues across the SW stack, from drivers to applications.
• You will have to meet deadlines with no impact upon quality of deliverables.

Your Team:

You will be part of a global team within PTC which is ushering in the era of augmented reality. Together we will provide world-class technical support to all customers.

Your Impact:

You will work with customers who are building new experiences that change the way we learn, play, shop and work. You will assist companies in their digital transformation.