Technical Support Account Manager

About PTC (NASDAQ: PTC)​

PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.

• Degree in engineering, information technology, software development or equivalent experience
• Experience in Customer relationship, Project Management, Technical Sales/Support
• Customer & service-oriented, creativity, empathy
• Structured and autonomous way of working with outstanding organizational skills
• Excellent written & oral communication skills in both English and German

• Perform regular service review with the customer
• Coordinate PTC internal resources to resolve customer problems
• Prevent and manage escalations
• Be the customer’s voice by providing critical feedback to help improve their overall experience

Your Impact:

You will engage and work in partnership with our account teams (Success Manager, Consulting, Sales) and wider PTC ecosystem to ensure customer realizes value from PTC solutions

• You will play a key role supporting major European customers as their primary point of contact
• You will define the support strategy to optimally support the customer's use of our technology through Support services and other various services and functions