Technical Support Account Manager

Employer: PTC
Domain:
  • Others
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.04.2019
    Short company description

    PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.

    Requirements

    • Degree in engineering, information technology, software development or equivalent experience
    • Experience in Customer relationship, Project Management, Technical Sales/Support
    • Customer & service-oriented, creativity, empathy
    • Structured and autonomous way of working with outstanding organizational skills
    • Excellent written & oral communication skills in both English and German

    Responsibilities

    • Perform regular service review with the customer
    • Coordinate PTC internal resources to resolve customer problems
    • Prevent and manage escalations
    • Be the customer’s voice by providing critical feedback to help improve their overall experience

    Other info

    Your Impact:

    You will engage and work in partnership with our account teams (Success Manager, Consulting, Sales) and wider PTC ecosystem to ensure customer realizes value from PTC solutions

    • You will play a key role supporting major European customers as their primary point of contact
    • You will define the support strategy to optimally support the customer's use of our technology through Support services and other various services and functions