Customer Service Advisor with Turkish, Bucharest

Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe region.

In 2020-2022, Michelin Romania obtained the Top Employers certification, from the renowned Top Employers Institute, for its Human Resources processes and policies, created for the benefit of its employees.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.



Michelin Romania SA, as data Controller, will process the data pursuant to the General Data Protection Regulation no. 679/2016 for the purpose of recruiting and selecting candidates.
Under the Regulation, you have the right of access; the right of rectification or right to erasure; the right to restriction of processing; the right to be notified about rectification or erasure of personal data or restriction of processing; the right to object and the automated individual decision-making; the right to lodge a complaint with the competent national supervisory authority and before the competent courts; the right to restriction of processing and the right to data portability. You may exercise these rights by writing to us at 10 Sos. Bucuresti-Nord, Global City Business Park, Building O1, 3rd Floor, Voluntari, Ilfov County.

Before sending us any personal data, please consult the complete and permanently updated information regarding the processing of personal data included in the Data Processing Policy available on our website.

How could you play this role:
Be friendly, confident and able to build relationships with everyone;
Enjoy communication with customers;
Be organized, analytical;
Have a professional behavior all over;
Have a good level of English and Turkish.

Ensure the customer relationship by call in order to respect the defined level of service quality:

- give priority to customer incoming calls;
- ensure service continuity;
- adapt the call duration depending on customers;
- prepare the discussion before realizing outgoing calls (prepare answers, define the aim of the call);
- give an answer at any customer inquiry;


Ensure order management and customer portfolio monitoring:
- take into account the initial need of customers, answer by proposing (if necessary) alternative solutions and giving information on scheduled ship date;
- validate and record orders according to available offers for this customer (products and services) according to instructions;
- if necessary, plan shipments (schedule orders) with the customer and optimize logistics resources;
- execute effectively specific offers, orders and process specific related activities;
manage customer order portfolio;


Ensure liaison and additional action of field/ commercial teams:

- bring support to sales force, track and execute actions in this scope.

In Michelin, we offer:

- A multicultural environment based on respect and transparency;
- Flexible work schedule;
- Meal vouchers and lunch discount;
- Private medical subscription;
- Deduction of vacation costs; rent support, language bonus; commercial bonus;
- Dedicated commercial offers from our partners;
- The option to customize your own benefits package with: book rental service, gym access, massage or dental subscription, contribution to private retirement pension, deduction of public transport costs.


How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

- We have a phone call to get to know each other;
- We hold assessments to see your language skills and competencies;
- We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.