2nd Level Operations Ericsson Cloud Billing

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Position Purpose

We are now looking for a Second Level BSS Operations Specialist that will be responsible for the coordination, management, execution and proactive and reactive maintenance activities on Ericsson’s Enterprise Cloud Billing solution. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Main accountabilities – you will:
• Monitor ticketing tools for new cases raised by customers
• Check to ensure all services are running, daily adapters have processed correctly and the UI is accessible
• Perform mid-month test billruns which can be requested by the customers to verify that any updates performed have expected results, before running in production
• Perform monthly billrun and verify that processing has been completed successfully
• Customer requests for changes to data sent to system, reports or clarification of how/why billed or failed
• Receive alerts via email for certain system issues and they need to be addressed in a timely manner
• Engage with technical support teams to help resolve infrastructure related issues
• Document procedures and help transfer knowledge to 1st line teams
• Assist development teams with deployment of new software versions or bug fixes


Technical/Soft Skills:
• Demonstrable analytical and technical problem-solving and troubleshooting skills
• Experience with SQL Server and Oracle within a Windows server environment on enterprise level applications
• Excellent understanding of database table structures
• Command of English language – verbal and written communication
• Ability to prioritize and manage time efficiently
• Notice problems from a systemic perspective
• Recognizes when action needs to be taken and does so without direction
• Working knowledge of designing, writing, and debugging SQL statements is preferred
• 2 years working knowledge of other billing platforms


What we offer
• We will value your competences
• You will work in a dynamic company along with the smartest people in the industry
• You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
• You will have access to latest technology and support to showcase your bright ideas
• You will enjoy Ericsson’s ways of working that value the importance of work life balance
• Benefits package: including premium healthcare & gym subscriptions
• You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc.