Customer Advisor with English - Bucuresti
CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.
We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability.
We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits).
Aflati mai multe despre politica de confidențialitate CGS cu privire la prelucrarea datelor dumneavoastra personale : http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
We are in the business of helping people: we provide customer care and technical support for customers who need it.
We are looking for colleagues who are self-motivated, detail-oriented and well organized, with excellent communication and interpersonal skills.
• Are you fluent in English?
• Are you able to work independently and efficiently meet deadlines?
• Are you available to work afternoon and night shift?
• Then join our team, we are glad to welcome you!
-Provide support to customers, including procedural documentation;
-Assist customers according to the documented procedures and processes;
-Work continuously on a task until completion (or escalate to third parties, if appropriate);
-Prioritize and manage multiple issues simultaneously;
-Establish a good working relationship with customers and colleagues;
Because we believe in lifelong learning and professional development we offer:
• 3 weeks start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.
• Schedule: Monday-Friday, in shifts from 10:00 AM to 10:00 PM
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial
• The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS.
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.
• Private medical insurance
• Undetermined contract
• You will be part of a very dynamic industry
• You will excel in your communication and negotiation skills
Why should you join CGS?
Because we value improvement and professional achievement therefore we offer:
-Private medical insurance;
-Account to an online library;
-A 7card membership;
-Personalized offers for phone subscriptions and accesssories;
-Incentives(monthly) and also bonuses(quarterly) for our employees – financial and non-financial;
-Salary increase based on seniority;
-The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS;
-Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.