Service Desk Agent - Danish

NTT DATA is one of the world’s largest digital consulting and IT service companies. We are ranked as one of the world’s most valuable brands, listed in the top 10 global business and IT services companies, and recognized as a leading global data services company.

University education, preferably technical degree or Microsoft certifications;
Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
Experience of providing remote IT support;
Excellent communication and customer service skills;
Fluency in Danish and English;
Flexibility to work shifts.

Identify issues, investigate root causes and recommend solutions to reported problems;
Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail;
Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance;
May prepare help desk incident reports and assist in hardware and software evaluation;
Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner;