Incident Management Specialist - Spanish

NTT DATA is one of the world’s largest digital consulting and IT service companies. We are ranked as one of the world’s most valuable brands, listed in the top 10 global business and IT services companies, and recognized as a leading global data services company.

Excellent Communication skills both written and verbal
Fluent in English and Spanish
Certified ITIL V3 Foundation
Ability to handle stress
Should be flexible
Have excellent time management skills
Should be able to perform multiple tasks at once – multitasking

Ensures contractual Service Support requirements are understood and managed
Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
Presents operational and service level reports and explains service level support available to internal or external customers
Administers and manages the configuration of process related tools, reporting tools, and associated technologies
Provides point of contact for process related questions or issues and facilitates process related meetings