Incident Management Specialist - Spanish

Employer: NTT DATA Services
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.04.2019
    Short company description

    NTT DATA Services, Inc., together with its subsidiaries, is a leading business and IT services provider and global innovation partner, and part of the NTT DATA Services family of companies, with 80,000 professionals based in over 40 countries. NTT DATA Services combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process and IT outsourcing, and cloud-based solutions. NTT DATA Services is part of NTT Group, one of the world’s largest technology services companies, generating more than $100 billion in annual revenues, and partner to 80% of the Fortune Global 100. Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

    Requirements

    Excellent Communication skills both written and verbal
    Fluent in English and Spanish
    Certified ITIL V3 Foundation
    Ability to handle stress
    Should be flexible
    Have excellent time management skills
    Should be able to perform multiple tasks at once – multitasking

    Responsibilities

    Ensures contractual Service Support requirements are understood and managed
    Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
    Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
    Presents operational and service level reports and explains service level support available to internal or external customers
    Administers and manages the configuration of process related tools, reporting tools, and associated technologies
    Provides point of contact for process related questions or issues and facilitates process related meetings