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Customer Support (Sales Department)
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Employer: | VON Consulting SRL |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 03.05.2019 |
Remote work: | On-site |
VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.
Requirements
- 3 years of vocational experience, ideally in Customer Service or Sales
- Romanian language plus professional level of English (written and spoken); other foreign languages desirable
- sound PC knowledge (Microsoft Office, Ax, SAP)
- team-oriented thinking and behavior
- customer orientation
- ability to handle conflicts
- organizational talent
- excellent communication skills
- quick learner
- proactive approach
- basic knowledge of the mobile telecommunications industry desirable
- independent work and great willingness to achieve
- focused, systematic and pragmatic approach
- good with numbers
- Handling of Sales Administration activities, i.e. all work as part of Customer Care and Support
- Cooperation with Sales Team and Technical Consultants
- Ensuring prompt and correct order handling
- Coordination of order-related requirements with the relevant internal user departments
- Independent order handling in Ax and SAP R/3: acceptance and input of orders.
- Proactive handling of and reporting on order-related matters
- Proactive deadline monitoring
- Handling and answering incoming correspondence, over-the-phone customer support and consulting
- Coordination with internal departments to ensure customer satisfaction
- Handling of complaints and support for the Quality Control department
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