Frontline Ambassador with English | Cluj-Napoca

Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate

REQUIREMENTS:

B2B Tech Support Profile, English C1 level;
Software/Cloud or similar work preferred;
Ability to efficiently manage direct customer contact via phone and email;
Ability to analyse log files;
Ability to follow pre-defined troubleshooting scenarios;
Ability to think systematically about troubleshooting tech issues;

RESPONSIBILITIES:

Processing and resolving technical queries collaborating with internal and external service departments;
Providing individual technical support for business customers, troubleshooting and error resolution;
Case ownership. Central contact person for the customer, up to the final closure of the ticket;
Gathering all relevant information, investigating errors, using troubleshooting tools and processes to fix issues;

Our Offer:

Attractive rewards and additional performance-based bonuses;
Annual fixed bonuses;
Full private medical insurance & discounted prices for the dependents of the employee;
Childbirth support;
Online library access for passionate book readers;
Health & Nutrition: Health and wellness services @ the office;
Various discounts for gym classes & other recreational activities;
Free development training, for both personal and professional purpose, via our E-Learning platform;
Multicultural and enthusiastic work environment;
Access to the company’s cultural events including well-known festivals in Romania;
Lunch vouchers;