Customer Assistance Agent- FRENCH/ GERMAN BUCHAREST

Angajator: Majorel Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 17.05.2019
    Scurta descriere a companiei

    Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate

    Cerinte

    REQUIREMENTS:

    Spoken and written FRENCH or GERMAN language skills to native standard (including business correspondence), thorough understanding of the native culture.
    Ability to use English as second language during European multi-national meetings, for systems, performance evaluation and training purposes (for non UK markets)
    Experience in a customer service role would be considered an advantage
    Good computer literacy - competent in the main Microsoft Office packages and Internet Explorer
    Demonstrated ability in using communication applications
    Customer service excellence – enjoys direct contact with customers by telephone and understanding the customer’s needs, displays diplomacy, is polite, remains calm, listens, and apologizes where necessary, always portrays a professional & positive image to the customer
    Ability to work under pressure and deal with a customer in demanding situations, to learn quickly in a changing environment, to use own initiative and make decisions, ability to prioritize and manage own workload
    Logical approach to problem resolution, gathers facts, takes corrective action, escalates problem at the appropriate stage, ability to work on own initiative to follow up and resolve service requests raised by customers
    Team player - helping the team to achieve objectives, friendly and approachable even when busy, but firm where necessary, works to team and individual standards.

    Responsabilitati

    RESPONSIBILITIES:

    Handling native language customer contacts, including responding to incoming phone calls and written correspondence.
    Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner
    Meet standards in volume, quality, performance & attendance.
    Fully investigates the Customer’s requirements using specific systems and procedures
    Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution.
    Accurate logging of all contacts and following up on action plans using a case management system
    Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans.
    Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria.
    Performs other related duties, as assigned, flexibility towards work
    Ensure compliance with company regulations with regards to Data Security and Protection Standards

    Alte informatii

    OUR OFFER:

    Attractive rewards and additional performance based bonuses
    Annual fixed bonuses
    Full private medical insurance & discounted prices for the dependents of the employee
    Child birth support
    Online library access for passionate book readers
    Health & Nutrition: Health and wellness services at the office
    Various discounts for gym classes & other recreational activities
    Free development training, for both personal and professional purpose, via our E-Learning platform
    Multicultural and enthusiastic work environment
    Access to the company’s cultural events including well-known festivals in Romania