QUALITY ANALYST WITH GERMAN, Location: Bucharest

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Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 30.06.2019
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    Our client is a global Business Process Management leader, who offers business value to 300+ clients around the world by combining operational excellence with deep domain expertise in key industries.

    Fluency in English and German;
    Bachelor's Level Degree or equivalent;
    Strong oral and written communication skills;
    Proficiency in MS office applications;
    Good excel knowledge;
    Process oriented, organized, structured and detailed;
    Presentation skills;
    Service minded, able to take the customer perspective;
    Proven ability to develop employees by identifying learning and communication styles thus responding with appropriate levels of coaching, mentoring, discipline and support.

    Responsabilitati

    Ensures quality targets laid out are met;
    Implements and performs effective quality controls as per documentation requirements;
    Provides feedback to each team member to ensure adherence to quality requirements;
    Assesses performance of teams and counsels for performance improvement;
    Ensures excellent customer relationship management and makes sure the client is referenceable;
    Drives resolution of client complaints and escalations;
    Performs any other reasonable tasks that are needed for process excellence;
    Ensures Training schedules are followed and delivered;
    Identifies, develops and mentors a successor;
    Complies to all internal regulations and policies;
    Performs any other reasonable tasks that are needed for process excellence.

    Alte informatii

    *Only the eligible candidates will be contacted. Thank you for your interest!