QUALITY ANALYST WITH GERMAN, Location: Bucharest
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Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
Our client is a global Business Process Management leader, who offers business value to 300+ clients around the world by combining operational excellence with deep domain expertise in key industries.
Fluency in English and German;
Bachelor's Level Degree or equivalent;
Strong oral and written communication skills;
Proficiency in MS office applications;
Good excel knowledge;
Process oriented, organized, structured and detailed;
Service minded, able to take the customer perspective;
Proven ability to develop employees by identifying learning and communication styles thus responding with appropriate levels of coaching, mentoring, discipline and support.
Ensures quality targets laid out are met;
Implements and performs effective quality controls as per documentation requirements;
Provides feedback to each team member to ensure adherence to quality requirements;
Assesses performance of teams and counsels for performance improvement;
Ensures excellent customer relationship management and makes sure the client is referenceable;
Drives resolution of client complaints and escalations;
Performs any other reasonable tasks that are needed for process excellence;
Ensures Training schedules are followed and delivered;
Identifies, develops and mentors a successor;
Complies to all internal regulations and policies;
Performs any other reasonable tasks that are needed for process excellence.
*Only the eligible candidates will be contacted. Thank you for your interest!