Level 2 IT Support engineer

Easydo is an independent European company, spinoff of a Top player in IT&C services in Romania.
The team is managed by Senior partners and senior experts. We are building the next generation of applications including API, Data Governance, AI, machine learning, IoT, AR, VR.
We help companies in curve of digital adoption and automation, delivering connected services and solutions that allows to improve business and environment.
Our business practices focus on:
- Software Factory & Innovative Business Solutions
- Cybersecurity solutions and services
- Interoperability Solutions: Interoperability Solutions: API Management, Integration Solutions B2Bi, Managed File Transfer ( Partner solutions: Axway, APIGEE, WSO2).
Our fundamental values are respect, fairness, ethics, openness and teamwork.

KeyPaas is an IoT Platform that enables fast and scalable connection of things to the Internet with multiple protocols, encryptions and payloads.

 Sisteme de operare Linux
 Utilizare, instalare, configurare aplicatii, interpretari mesaje de eroare
 Cunostinte generale din domeniul solutiilor de monitorizare software si hardware
 Cunostiinte de administrare retele (constituie un plus)
 Cunostiinte minime de REST API
 Cunostiinte prinvind administrarea bazelor de date
 Cunostinte hardware PC si periferice;
Studii superioare de profil (Absolvent studii tehnice de specialitate IT);
Limba engleza nivel conversational

Preia solicitarile telefonice, prin e-mail sau prin intermediul aplicatiei interne de ticketing ale utilizatorilor din retea, filiale asi a utilizatorilor din alte entitati din grup (in functie de serviciile subscrise) si le inregistreaza in aplicatia de ticketing (daca nu sunt receptionate direct in aplicatia de ticketing) respectand conceptele ITIL de Incident Management, Change Management, Request Fulfillment;
Asigura comunicarea si informarea clientilor cu privire la solicitarile lor aflate in curs;
In cadrul procesului de Incident Management, in vederea respectarii calitatii serviciilor oferite in Service Level Agrement sau Operational Level Agrement realizeaza urmatoarele:
- inregistreaza incidentele semnalate de utilizatori impreuna cu toate detaliile furnizate
- furnizeaza supportul de nivel 1; daca este necesar, dupa realizarea unui diagnostic initial, il escaladeaza catre nivelele urmatoare de support
- urmareste evolutia incidentelor
- urmareste in mod particular incidentele cu impact ridicat
Instaleaza imaginea cu sistemul de operare si aplicatiile aferente, realizand configurarea acestora inclusiv migrarea datelor utilizatorului, in cazul in care este necesar;
Raspunde solicitarilor utilizatorilor in vederea livrarii serviciilor precizate in Catalogul de Servicii respectand calitatea stabilita prin Service Level Agreement sau Operational Level Agrement;
In cadrul procesului de Asset Management mentine evidenta tehnica referitoare la echipamentele IT: servere, imprimante, laptop-uri, scanere, pc-uri, echipamente de comunicatii (routere, switch-uri, compresoare, interfete, etc);
Furnizeaza date prinvind KPI (Key Performance Indicators) aferente proceselor de Incident Management, Problem Management, Change Management, Request Fulfillment, Configuration Management;
Asigura informarea utilizatorilor despre schimbarile ce au loc in infrastructura IT