Customer Service Representative - English - Sibiu

Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate

REQUIREMENTS:

•Language: Native or near native knowledge of English language with excellent skills both in writing and speaking.
•Passion for the tourism field
•Guardian: Placing the needs of the customers at heart and oriented to solving their problems
•Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
•Digital Prodigy: Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details.
•IT skills: Knowledge of IT programs as well as fast fingers for typing.
•Timeframe: Availability to work in shifts and in weekends.

RESPONSIBILITIES:

•Personal Aid: Helping customers via phone. Assisting customers with solutions, counseling and information about the company’s policy and services
•Ambassador: Promote the company and services with a positive attitude, knowledge
•Scribe: Taking notes of all the operations in the company`s database based on their procedures
•Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data

Our offer:

•Attractive rewards and additional performance based bonuses
•Annual fixed bonuses
•Full private medical insurance & discounted prices for the dependents of the employee
•Child birth support
•Online library access for passionate book readers
•Health & Nutrition: Health and wellness services @ the office
•Various discounts for gym classes & other recreational activities
•Free development training, for both personal and professional purpose, via our E-Learning platform
•Multicultural and enthusiastic work environment
•Access to the company’s cultural events including well-known festivals in Romania
•Lunch vouchers