Customer Support Specialist

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

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- University diploma or equivalent;
- Experience in insurance market is an advantage;
- Good level of communication in English;
- Good knowledge of Microsoft Office, especially Excel;
- Outstanding customer centric approach;
- Time management and multi-tasking skills, strong attention to detail;
- Good communication skills;
- Commitment to meet department standards and KPIs.

Descrierea jobului;

- Process the customers’ requests and handling their inquiries;
- Communicate with our external partners like call centres and financial institutions;
- Customer database system update based on portfolio / premium files sent by partners;
- Develop operational procedures in line with current flows and processes;
- Meet all efficiency, quality of service and work standards and key performance indicators (KPIs);
- Deliver reports and analysis;
- Deliver high quality support and service to MetLife internal and external clients;
- Be involved in departmental projects.

Benefits:

- A ground for the long term career and personal development;
- Great team of energized and positive people;
- Great working environment with inspiration room and children room;
- An inclusive culture who encourages different types of personalities ;
- Benefits as flexible working hours, meal tickets, private medical care and insurance policy;
- Reimbursement of public transport fees.