Back Office Agent- French OR Spanish OR Italian - BRASOV

Angajator: Majorel Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Brasov
  • Job la nivel national
    Actualizat la: 19.04.2019
    Scurta descriere a companiei

    Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate

    Cerinte

    REQUIREMENTS:

    - Language: French OR Spanish OR Italian language – medium/ advanced level
    Medium business level of English language
    - Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details. Excellent analytical skills as well as desire to improve data
    - Team player: Being comfortable collaborating with the team. Being proactive in terms of data check is a big plus (people skills is also a nice touch)
    - Passion: A strong desire for outstanding customer support
    - IT skills: Knowledge of IT programs as well as fast fingers for typing
    - Hobbyist: Being a food industry aficionado is desirable
    - Veteran: Previous experience in a back office position is a big plus

    Responsabilitati

    RESPONSIBILITIES:

    - Statistician: The ability to gather data and add data from both the customer and the company, manage online databases
    - Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers
    - Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data
    - Eye for detail: Quality checking your own work, Quality controlling and auditing of restaurant details
    - Content Review: Monitor customer reviews and take follow up action where necessary

    Alte informatii

    Our Offer:
    - Attractive rewards and additional performance based bonuses
    - Annual fixed bonuses
    - Full private medical insurance & discounted prices for the dependents of the employee
    - Child birth support
    - Online library access for passionate book readers
    - Health & Nutrition: Health and wellness services @ the office
    - Various discounts for gym classes & other recreational activities
    - Free development training, for both personal and professional purpose, via our E-Learning platform
    - Multicultural and enthusiastic work environment
    - Access to the company’s cultural events including well-known festivals in Romania
    - Lunch vouchers