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ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.Requirements
Operational Analysis (learning & understanding the business domain + monitor business domain metrics)
Monitoring production using our monitoring systems (Zabbix, Graylog, etc)
Communicating with our internal users about issues they are seeing with our production systems, understanding their concerns, diagnosing and replicating the issues.
Analysing issues across multiple application and infrastructure boundaries by investigating logs, network traffic, server performance and configuration
Replicating issues with these systems, and handing over the resolution to our development & systems administration teams
Support oncall (one in every five weeks), which will involve being Level2 support for our production systems both during working hours and out of hours, receiving push notifications/alerts from our monitoring solutions and responding to queries on official communication channels (both synchronous (Instant Messenging solution) + asynchronous (email) while respecting agreed SLAs
A naturally helpful and communicative person who loves solving problem;
Very good analytical skills;
Linux power user: Very good systems administration knowledge of, and work experience with Linux, Debian/CentOS, MySQL, bash, networking, firewalls;
Knowledge of monitoring systems (mainly Zabbix) concepts, operations, maintenance, workflows, reports, analysis, improvements, automation, templating – so on and so forth – for both state and trend type of monitoring;
Ability to respond professionally in crysis situations while maintaining transparency;
Experience with at least one version control system (preferably Git);
Experience of Continuous Integration (preferably Jenkins);
Automation tools (configuration management and remote execution), i.e. Ansible, Salt Stack;
Virtualisation solutions like Vagrant, XenServer;
Knowledge of AWS;
Proficient in English.