Billing Analyst - Brasov

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

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• Excellent communication and written skills
• Experience in providing great customer service
• Experience in Netsuite, salesforce and box
• Basic excel experience a plus
• Ability to manage high volume of inquires
• Knowledge of basic billing protocol
• Attention to detail
• Time management and organizational skills
• Ability to work independently and meet deadlines

Schedule: M-F ( 06:00 PM-03:00 AM)

• Respond to inbound customer inquiries within 24 hours
• Manage and research disputes and provide a resolution or escalate as needed
• Review Invoices and Customer account. Work closely with cross-‐functional organization to resolve and support customer-‐billing issues/inquires.
• Generate monthly customer billings and calculate invoice amounts as per contract terms
• Maintain remittance and keep accurate records of information within customers file in box
• Obtain and organize tax exemption certificates
• Updating invoices which include updating address or include purchase orders
• Resolving customers billing disputes, corrections and send revised invoices
• Work collaboratively across the organization with teams internally
• Assist billing team as needed on special projects