Senior Learning & Development Specialist
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Angajator: | TELUS International |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 27.04.2019 |
Remote work: | On-site |
TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.
We are looking for a Learning & Development passionate to join our team and support our efforts to deliver exceptional customer service. TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.
Profile of the ideal candidate:
Bachelors’ degree and 1+ year’ experience working in HR, Talent Management, Learning & Development, Training, or Program Facilitation
Experience in management 1+ year
Technical Skills required:
Excellent Microsoft Word, Excel and Outlook skills
Working knowledge of PowerPoint and Learning Management Systems (LMS) will be an asset
Usage of virtual communication software and training tools
Skills and Attributes:
Excellent English written and verbal communication skills
Ability to multi-task and to prioritize and manage own time
High levels of initiative taking, able to problem solve and work with minimal oversight
Ability to work as part of a highly collaborative global team
Ability to cope with a fast-paced and high-performance environment and requests outside of the job description
Strong interpersonal skills and the ability to build working relationships at all levels
Strong attention to detail
Strong work ethic
On this role, you would be expected to:
Take ownership for assigned program delivery
Organize and facilitate allocated programs
Be accountable for delivering programs
Provide suggestions to core content team based on training experiences and feedback from participants
Complete feedback summary analysis
Act as in-room host for programs answering logistical questions and content related questions
Facilitate specific sessions, and intros and wrap-ups for toolkit trainings
Oversee all aspects of event planning, including but not limited to: booking meeting rooms, setting up meeting rooms, arranging catering, preparing and printing training materials, etc.
Establish and maintain a solid understanding of the L&D curriculum and how the programs are designed to meet the development needs of the organization
Act as global course owner for select programs including:
Manage the on-line library for the course – ensuring courses are up to date and organized in e-learning platforms
Provide an overview of the course and requirements for running a toolkit successfully and share with other members of the team
Compile feedback regarding all sessions of an individual course and create summary identifying areas of strength and opportunities for improvement
We offer:
- Stable job - permanent labor contracts
- Monthly meal tickets
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
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