Senior Learning & Development Specialist
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TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.
TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.
We are looking for a Learning & Development passionate to join our team and support our efforts to deliver exceptional customer service. TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.
Profile of the ideal candidate:
Bachelors’ degree and 1+ year’ experience working in HR, Talent Management, Learning & Development, Training, or Program Facilitation
Experience in management 1+ year
Technical Skills required:
Excellent Microsoft Word, Excel and Outlook skills
Working knowledge of PowerPoint and Learning Management Systems (LMS) will be an asset
Usage of virtual communication software and training tools
Skills and Attributes:
Excellent English written and verbal communication skills
Ability to multi-task and to prioritize and manage own time
High levels of initiative taking, able to problem solve and work with minimal oversight
Ability to work as part of a highly collaborative global team
Ability to cope with a fast-paced and high-performance environment and requests outside of the job description
Strong interpersonal skills and the ability to build working relationships at all levels
Strong attention to detail
Strong work ethic
On this role, you would be expected to:
Take ownership for assigned program delivery
Organize and facilitate allocated programs
Be accountable for delivering programs
Provide suggestions to core content team based on training experiences and feedback from participants
Complete feedback summary analysis
Act as in-room host for programs answering logistical questions and content related questions
Facilitate specific sessions, and intros and wrap-ups for toolkit trainings
Oversee all aspects of event planning, including but not limited to: booking meeting rooms, setting up meeting rooms, arranging catering, preparing and printing training materials, etc.
Establish and maintain a solid understanding of the L&D curriculum and how the programs are designed to meet the development needs of the organization
Act as global course owner for select programs including:
Manage the on-line library for the course – ensuring courses are up to date and organized in e-learning platforms
Provide an overview of the course and requirements for running a toolkit successfully and share with other members of the team
Compile feedback regarding all sessions of an individual course and create summary identifying areas of strength and opportunities for improvement
- Stable job - permanent labor contracts
- Monthly meal tickets
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more