Office Infrastructure IT Technician
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Employer: | Orange |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 27.03.2019 |
Remote work: | On-site |
Orange este ceea ce suntem si ceea ce facem, în fiecare zi
În lume sunt peste 123 de milioane de oameni pe care îi despart distanţe, care vorbesc limbi diferite şi au moduri de viaţã diferite.
Dar toţi au ales acelaşi lucru: sã comunice aşa cum simt, sã priveascã cu deschidere şi optimism spre viitor.
Pe toţi îi apropie Orange, indiferent dacã trãiesc în Marea Britanie, Franţa, Elveţia, Belgia, Austria, Spania, Olanda, România , Moldova, Polonia, Slovacia, Rusia, Statele Unite ale Americii, China, Coreea, Japonia, India, Vietnam, Botswana, Camerun, Republica Dominicană, Egipt, Nigeria, Guineea Ecuatorială, Guineea Conakri, Guineea Bisau, Coasta de Fildeş, Uganda, Kenia, Republica Central Africană, Madagascar, Mali, Insulele Mauritius, Caraibe, Noua Caledonie, Reunion, Senegal, Vanuatu, India, Vietnam, Iordania, Bahrein.
Orange este brandul sub care France Telecom furnizeazã servicii de comunicaţii mobile, Internet şi televiziune. Grupul France Telecom este unul dintre liderii mondiali în servicii de telecomunicaţii, cu peste 183 de milioane de clienti pe cinci continente.
Creativitatea, îndrãzneala, dinamismul, deschiderea, grijă pentru detalii, consecvenţa definesc Orange în tot ce face.
Orange înseamnã cã vom schimba tiparele şi ne vom dezvolta în continuare pentru a-ţi oferi serviciile de calitate de care ai nevoie, inovaţie şi transparenţã.
În ceea ce facem, la Orange România, vom contura în fiecare zi mai clar ce înseamnã acest univers şi care sunt beneficiile pe care le aduce.
Te invitãm sã experimentezi Orange şi avem încredere cã împãrtãsim aceeaşi convingere: viitorul este într-adevãr senin.
Education and experience:
- Graduate or last year of higher education
- Relevant experience of at least 1 year in a similar activity / position
Professional knowledge:
- Microsoft technologies
- Knowledge of physical and virtual hardware platforms
- Basic knowledge of networks
- TCP / IP
- ITIL
- English - fluent
Specific skills:
- Problem solving
- Attention to details
- Customer focus
Responsibilities:
- You will provide local or remote L1 support for IT infrastructure systems / servers to provide service availability (eg Desktop, Laptop, Printer, Tablet, Switches, Telephones, Monitors, Routers, Video Conferencing Equipment, Unified Printing, Antivirus, etc.)
- You will record common errors and solutions in the incident management application after the incident was closed or after a periodic review of the incident
- You will create, publish and maintain IT support procedures and frequently asked questions in the knowledge management application
You will solve hardware or software technical problems on platforms and applications under your management in accordance with standard protocols and internal procedures
- You will work within well-defined SLAs and will escalate incidents in the defined time window
- You will perform manual and automatic change management activities as approved and documented
- You will maintain a high level of customer satisfaction by clarifying its needs and by making sure these are met
- You will respond to questions in the area of expertise on products, services, technical details or user relationships
Thank you for you application!
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