Disputes Officer with Greek
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• Written and spoken ability to communicate in Greek for client interaction (C1);
• Good English (B2);
• 0-2 years relevant experience (depending on the position’s career level);
• Experience with accounting systems, cash applications, customer service, SAP would be a plus;
• Competent Microsoft Office user: Excel, Word and Power Point;
• Ability to solve urgent matters and work under pressure;
• Ability to prioritize and schedule workload;
• Reliable, active approach striving for process improvement;
• Responsibility, accuracy;
• Team player.
• Record /upload disputes from various channels and assign the correct dispute code from the standard set of codes;
• Capture additional information (from dispute originator or third party) and/or detailed problem explanation and register in the system;
• Stop invoice from further being produced (if applicable) by flagging this in the system;
• Contact relevant stakeholder if required (by phone/ email/ fax if external, or by workflow if internal) in dependent on the dispute resolution procedure;
• Investigate dispute, verify corrective steps and share the solution proposal with relevant stakeholders;
• Take actions regarding the shared solution with stakeholders, record solution details in the system and close the dispute;
• Analyze dispute root source and cause by downloading and assessing invoice dispute management reports from the system;
• Identify problems and summarize possible corrective actions;
• Communicate root causes that come from a local department to local F&A and Local Dispute Coordinator;
• Support the Invoice to Cash process manager and Payment allocation Team Leader in achieving the process objectives;
• Deliver service in line with agreed controls and procedures;
• Strive for high levels of customer service.
- Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
- Opportunity to practice Greek with native speakers;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods – online, classroom, etc;
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the world’s leading companies – our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.