Customer Service Back Office Assistant with Greek

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Angajator: Accenture
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 24.06.2019
    Remote work: On-site
    Scurta descriere a companiei

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Cerinte

    • Medium level of Greek (English is always a must);
    • Very good problem solving, analysis skills and attention to details;
    • Self-motivated, positive attitude and approach;
    • Good communication and interpersonal skills;
    • Previous work experience in Customer Service or Back Office activities is a plus;

    Responsabilitati

    • To proactively check for any potential or actual shipment failures, both import and export, and contact the customer to advise and agree a resolution that will achieve customer satisfaction
    • Follows all new customers’ shipments and Premium shipments, to confirm the Proof of Delivery or apply the Service Recovery Policy.
    • To provide the customer with suitable solutions relating to problem shipments or complaints
    • Researches problem shipment information, liase with internal departments to find potential solutions that meet the needs of the customer
    • Provides regular updates to the customer in line with the agreed call back times and preferred communication channel
    • Complies with all relevant policies and procedures
    • Formulates written communication requests providing accurate, complete and professional information detailing the specific requirements from the recipient
    • Follows up within the agreed times frame until an appropriate response has been received
    • Provides timely, complete and professional responses to customers
    • Record accurate, complete and timely information in systems to ensure global visibility, consistency of information, and to enable root cause analysis.

    Alte informatii

    We offer:
    - Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
    - Opportunity to practice Greek with native speakers;
    - Access to a global network of knowledge and resources;
    - Extensive training through a variety of methods – online, classroom, etc;
    - Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
    - An experienced Career Counselor to guide you and check on your progress;
    - Interesting and challenging work for the world’s leading companies – our clients;
    - Professional growth opportunities that recognize individual contributions and performance;
    - A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

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