IT Support Technician (Helpdesk Team)

Grow Faster.

We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We grew very fast and we are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

At eMAG, a set of strong principles guide our daily work: we understand the client, we think like a successful entrepreneur, we make decisions supported by data, we assess the impact of our projects, we act responsibly, we support each other and we grow with the business. They define us and help us become the favorite shopping destination for our clients.

Almost 6000 people are working now in eMAG. We strongly believe in people development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to make sure that you’ll have the most talented colleagues, as well as the proper environment to grow and achieve great results, to become what you desire on a personal and professional level.

• Positive attitude oriented towards identifying solutions and solving problems;
• Ability to assimilate new knowledge;
• Microsoft Windows, Microsoft Office suite, e-mail protocols and hardware components knowledge (mid-level);
• Basic knowledge of networking and remote desktop tool;
• Microsoft Active Directory & Windows Domanin;
• Basic knowledge in: SCCM, WDS, WSUS;
• Not mandatory but would make a difference: Office 365 and PowerShell.

• Troubleshoot issues related to IT (hardware, software, network, VoIP, printing);
• Monitor support requests using the internal ticketing application;
Following up incidents to their resolution;
• Monitor proper functioning of equipment and works in preventing problems;
• Provide maintenance and keep evidence of IT equipment from all eMAG locations;
• Manage user accounts and rights/levels of access to internal applications;
• Server Maintenance (Antivirus, WSUS, SCCM, etc..).

We know benefits are important, that’s why we provide you with a full range of them. We provide you with the best development programs to improve both your soft and job specific skills, but it is you who decides what you want to learn and where you want to go.

The possibilities are endless and because we like to share, at the beginning of you journey in eMAG we offer you a free course of e-commerce, just to put you up to speed. :)