Master Data Maintenance Agent

Oamenii sunt centrul organizației noastre și tot ceea ce construim este realizat datorită dedicării lor. Astfel, este firesc să avem grijă de ei și să îi sprijinim să ajungă acolo unde le este bine. Comunicarea eficientă și transparentă este baza, știm că nici o relație de încredere nu se ridică și nu se întreține altfel. Oferim resursele necesare învățării, provocăm oamenii să vrea mai mult de la ei și de la jobul lor și le oferim un mediu de lucru sigur și plăcut. Colegii sunt de milioane, echipele la fel, iar taskurile de zi cu zi, deși uneori vin cu provocări, își găsesc rezolvarea mai ușor.

• Excellent oral and written communications skills in English and/or French
• Excellent attention to details and analytical skills
• Knowledge of an ERP and the procure to pay flow would be an asset
• Previous experience in a contact center would be an asset
• Efficient time management, prioritization
• Knowledge of the Microsoft Office Suite
• Self-motivated, independent and ability to execute with minimum supervision
• Team player
• Studies and Bachelor in the Economical area would be an asset

• Receive Business Units requests and ensure resolution in a timely manner according to internal SLA
• Receive internal FSSC requests and ensure resolution in a timely manner according to internal SLA
• Respond to requests, from authorized/approved Business Units representatives to create, modify, or deactivate a customer record
• Respond to requests, from authorized/approved Business Units representatives to create, modify, or deactivate a vendor record
• Manage inquiries through Service Desk Express (SDE) and follow up until resolution
• Contribute to developing a Team-Based culture

Our offer towards work-life balance
• Direct contract with SNC-Lavalin
• Motivational financial package & flexible benefits
• French language classes
• Team activities, team-building events, Fun@Work
• Employees Wellness Program – fresh fruits, free coffee and tea, chair message, employee wellness rooms
• Learning and Development programs, Career opportunities
• CSR & Sport activities
• Open and dynamic work environment
• Flexible working schedule organized in 2 shifts: 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday*
*5 mandatory evening shifts per month, with the possibility to extend to a maximum of 10 evening shifts per month (bonus after the 6th evening shift)