Customer Service/ Operations Agent - Online Travel Agency (German)

Employer: roomsXXL
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Tourism
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Iasi
  • Updated at: 20.04.2019
    Short company description

    roomsXXL is a fast growing, technology driven Online Travel Agency founded and headquartered in Germany. We serve business and leisure travelers from all over the world. Our mission is to offer hotel accommodation worldwide at fair prices, true to the motto: reputable, affordable and secure.

    Our success is based on our focus on technology and our continuous drive for excellence. Thanks to our innovation capabilities, we were supported by funds from the German Federal Ministry of Economics and Technology. Our customer base is loyal and grows continuously. We work in close partnership with renowned metasearch providers such a Trivago, Kayak, and TripAdvisor. Currently we are expanding globally to various markets such as USA, Singapore, and New Zealand.

    We will set-up a completely new team in Romania. Join our fantastic journey!

    Requirements

    Your profile

    - Profound verbal and written communication skills
    - Very good English language skills (verbal and in writing)
    - Ideally fluent in at least one other language (German)
    - Very solid computer and internet skills
    - Strong ability to multitask
    - Friendly and patient nature
    - Motivated and enthusiastic
    - Willing to work in shift system and on weekends (5 day work week)
    - Ideally work experience in tourism and/or customer service
    - Ideally college/ university degree

    Responsibilities

    Your tasks

    - Communicating with agency partners and hotels
    - Responding to customer requests by phone or email
    - Handling booking cancellations, booking changes, and customer complaints
    - Navigating different computer systems
    - Cross selling of related services
    - Supporting website analytics and online marketing

    Other info

    We offer

    - Being part of a fast growing company
    - Start-up atmosphere
    - Fast career paths
    - Room for creativity and ideas
    - Individual area of responsibility
    - Newest IT-equipment

    Additional information

    - Full-time, 5 days per week
    - Location: Iasi
    - Motivating and competitive salary package
    - Bonus payments based on individual performance