Customer support representative with german
First and foremost we believe in the people on this site. We believe in those who want to develop and grow, both small companies and IT professionals and we know that we can create something beautiful together. We believe in their dreams, we believe in your dreams and we intend to prove the quality of the Romanian IT industry.Cerinte
German – proficient level
English - working language level ;
Very good computer skills, excellent knowledge of MS Office applications ;
Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person ;
Excellent team player as well as independent worker, cross-cultural communication skills are a plus.
Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues) ;
Provide the clients with information regarding the status of their incidents ;
Report technical problems following specific procedures.