Customer Service Specialist
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Angajator: | Smartree |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 22.04.2019 |
Remote work: | On-site |
Smartree inseamna peste 22 de ani de experienta pe piata serviciilor de outsourcing de salarizare si administrare de personal.
Smartree HRTech, divizia de inovare in tehnologie pentru procesele de HR, acopera aria de tehnologie software si servicii asociate pentru managementul strategic al proceselor de resurse umane.
Echipa Smartree HRTech numara aproximativ 100 de oameni.
Smartree Romania, divizia de munca temporară si leasing de personal si recrutare, pune la dispozitia clientilor sai in medie 2400 de angajati.
Avand la baza platforme proprietare de solutii informatice integrate, de ultima generatie, Smartree furnizeaza solutii complexe de gestionare a tuturor proceselor cheie de resurse umane, oferind posibilitatea organizatiilor de a se concentra pe activitatile care aduc plus valoare si le pot sustine cresterea.
Expertiza in cele mai bune practici din industrie dar si know how-ul specialistilor Smartree in payroll, administrare de personal si recrutare au consolidat in permanenta portofoliul de clienti Smartree, format in majoritate din importante companii multinationale, dar si companii cu capital integral romanesc.
Requirements:
• University education preferred;
• MS Office (Excel);
• Fluent English (written and spoken);
• Minimum 3 years work experience in Customer Service;
• Work experience in ERP system;
• Work experience in Medical Device or Pharma Manufacture;
• Excellent communication skills;
• Customer focus;
• Team player;
• Understanding of logistics processes.
Responsibilities:
• Process and follow up of orders in compliance with current policies, procedures and work instructions;
• Follow up of financial (payment) situation and control the fulfillment of contractual terms by Territory/Region/Country customers in close collaboration with the Finance department and the Business Unit Managers;
• Support of sales contracts;
• Maintaining a Day-to-day close relationship with distributors and service providers;
• Management of customer complaints and return process;
• Coordination on warranty issues;
• Monitoring of shipments “In-transit”;
• Support of customs clearance procedure;
• Support of inventory management.
By applying to this job with your CV (resume), you agree with the processing of the personal data in accordance with the regulations concerning the data and privacy protection of all individuals and the free movement of said data. These data are necessary for the recruitment process.
For more information, we invite you to visit our policy referring to the confidentiality of the personal data, available on the Smartree website.
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