Customer Service Specialist

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Angajator: Smartree Romania
Domeniu:
  • Customer support - Client service
  • Farmacie - Medicina
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.04.2019
    Scurta descriere a companiei

    Smartree, unul dintre cei mai importanti furnizori pe piata serviciilor de outsourcing de salarizare si administrare de personal, ofera de 18 ani, solutii complete pentru managementul strategic al proceselor de resurse umane, aflate intr-o continua evolutie. In prezent, Smartree are peste 90 de angajati in sediul din Bucuresti, dar si in centrele regionale din Craiova, Pitesti si Timisoara.

    Avand la baza platforme proprietare de solutii informatice integrate, de ultima generatie, Smartree ofera o gama completa de servicii de externalizare a proceselor de HR, de la salarizare, administrare de personal, recrutare, munca temporara pana la consultanta in domeniu, oferind posibilitatea organizatiilor de a se concentra pe activitatile care aduc plus valoare si le pot sustine cresterea.

    Expertiza in cele mai bune practici din industrie dar si know how-ul celor 90 de specialisti in payroll, administrare de personal si recrutare au consolidat in permanenta portofoliul de clienti Smartree, format in majoritate din importante companii multinationale, dar si companii cu capital integral romanesc.

    Cerinte

    Requirements:
    • University education preferred;
    • MS Office (Excel);
    • Fluent English (written and spoken);
    • Minimum 3 years work experience in Customer Service;
    • Work experience in ERP system;
    • Work experience in Medical Device or Pharma Manufacture;
    • Excellent communication skills;
    • Customer focus;
    • Team player;
    • Understanding of logistics processes.

    Responsabilitati

    Responsibilities:
    • Process and follow up of orders in compliance with current policies, procedures and work instructions;
    • Follow up of financial (payment) situation and control the fulfillment of contractual terms by Territory/Region/Country customers in close collaboration with the Finance department and the Business Unit Managers;
    • Support of sales contracts;
    • Maintaining a Day-to-day close relationship with distributors and service providers;
    • Management of customer complaints and return process;
    • Coordination on warranty issues;
    • Monitoring of shipments “In-transit”;
    • Support of customs clearance procedure;
    • Support of inventory management.

    Alte informatii

    By applying to this job with your CV (resume), you agree with the processing of the personal data in accordance with the regulations concerning the data and privacy protection of all individuals and the free movement of said data. These data are necessary for the recruitment process.
    For more information, we invite you to visit our policy referring to the confidentiality of the personal data, available on the Smartree website.