Technical support Engineer

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

• At least 2-3 years’ experience with supporting applications in production (ideally Java applications)
• Good understanding of Linux is appreciated
• Curiosity and patience to investigate complex production issues
• Client-driven approach & service oriented
• Good communication skills & ability to summarize key messages
• Scripting: Bash, Python (is appreciated)
• Experience with SQL is appreciated
• Experience with batch jobs is appreciated (e.g. Autosys)
• Tools: XL Deploy, Puppet, GIT, Eclipse or IntelliJ, Maven, Jira, Jenkins, Sonar, Autosys, VM, Cloud.

Nice to have:
• Intermediate understanding of Java, Oracle Database 11g is appreciated
• To be able to challenge the solution provided by the development team
• Be able to challenge the technical/infrastructure patches delivered by GTS
• High autonomy and ability to work in a stressful environment, rigor, cooperation and team spirit.

• Act as the main contact for production
• Technical support: contribute to production monitoring, incident resolution and troubleshooting
• Investigation of production incidents and escalation to development team, if necessary
• Documenting incident patterns and solutions/workarounds to solve them
• Setup the monitoring tools in coordination with the development team and others technical experts
• Develop and maintain the tools necessary to manage the production
• Continuously improve and automate the production monitoring and alerting
• Act as the contact between the GTS (infrastructure) teams and the development team • Build and maintain the environments (production and non-production)
• Co-working with the development team in order to automate & secure the deployment to production
• Working with Continuous Delivery and Agile methodologies
• Participate to the non-business hour’s needs (DR, Infrastructure Week End, Production constraints)

Besides a career what else we offer:
• Competitive remuneration based on qualifications and seniority
• Yearly bonus per company policy
• Discounts for retailers
• Medical services and life insurance
• A modern working environment: open, informal, fun atmosphere
• Continuous training and development programs
• Work from Home 1 day/week.