Support Analyst with Java

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

• Good knowledge in Java and Web technologies;
• Good knowledge in a scripting language such as Linux, Python, SQL;
• Tomcat server configuration;
• Good written & verbal communication skills;
• Analytical skills;
• Able to prioritize tasks (for example be able to size urgency of a request vs impact of the request/the incident etc);
• Dynamic, detail oriented, fast learning capacity and able to work in a fast-paced environment;
• Rigorous;
• Aptitude to work on different subjects at the same time;
• English is mandatory;
• French is a plus;

• Provide thorough and clear analyses to unblock, assist and accompany the business and other IT functions on functional IT topics and issues;
• Responsible for monitoring supervision and improvements;
• Ensure the continuity of the business by a strong collaboration with all members of the feature team, the Paris Market Access support team, the helpdesk, the infrastructure teams and the other PRD teams in the world;
• Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it;
• Manage Incidents raised by the users up to their resolution;
• Manage requests coming directly from users or the other support teams;
• Escalate the incidents to appropriate development team (support level 3) when required;
• Liaise with relevant IT teams regarding new functional and technical enhancements;
• Technical and applicative monitoring of the platform;
• Deploy the changes required in Production by following the change/release management procedures;
• Make available the knowledge of the local activity by promoting and updating specific documentation;
• Identify improvement axis and lead/propose transformation of existing processes both for the business or our production services activities

Besides a career what else we offer:
• Yearly bonus per company policy
• Work from Home 1 day/week
• Medical services and life insurance
• A modern working environment: open, informal, fun atmosphere
• Continuous training and development programs