Functional Support Engineer

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Employer: Inetum Romania
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.05.2019
    Remote work: On-site
    Short company description

    About Inetum, Positive digital flow:

    Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

    Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

    In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

    Requirements

    • Finance functional knowledge and technical background in SQL/Unix (1 at least);
    • At least 2-3 years’ experience in support;
    • Ability to debug and basic knowledge of Java;
    • Good knowledge on Unix, SQL and finance;
    • Good command of English, both written and spoken. French would be a plus.

    Responsibilities

    As a Functional Support Engineer in a very rich and dynamic environment, you will work closely with the developments team. You will oversee the functional and technical support of the production environments.

    Daily support tasks (90%):
    • Technical and functional support of the production;
    • Monitoring and request / Incident management;
    • Pick-up calls on a shared hotline;
    • Features explanations;
    • Knowledge transfer for new joiners and users;
    • Crisis management if needed;

    Release management (5%):
    • Study release impacts on production;
    • Install applicative packages coming from development team on pre-pre-production environment;
    • Install new version in production and ensure post deployment checks;

    Continuous improvement (5%):
    • Reach for a full automation of manual tasks, delivery process and monitoring.

    Other info

    We also value:
    • Good analytical skills and ability to summarize key messages;
    • Good communication skills, adaptability and self-control;
    • Client-driven approach & service oriented;
    • High autonomy and ability to work in a stressful environment, rigor, cooperation and team spirit.

    Besides a career what else we offer:
    • Competitive remuneration based on qualifications and seniority;
    • Yearly bonus per company policy;
    • Discounts for retailers;
    • Medical services and life insurance;
    • Private pension contribution;
    • A modern working environment: open, informal, fun atmosphere;

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