Scheduling Lead with English
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Angajator: | Accenture |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 17.04.2019 |
Remote work: | On-site |
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.
In order to APPLY for this role, please use Accenture platform.
No other applications will be considered.
Ideal Candidate:
• 1 years’ experience in a workflow management role either scheduling, capacity planning or forecasting (experience is required both with manual process’ and with a tool)
• Minimum 1 years’ experience managing and motivating a team
• Experience working with WFM tools ( eWFM, Genesys)
• Familiar with workflow management processes
• Experience identifying root causes and the corresponding action items to improve and/or sustain performance
• Strong knowledge and understanding of business key performance indicators and their impact
• Willingness to work on a shifting schedule as needed (10:00 – 19:00 ; 16:00 – 01:00).
• Review and provide valuable inputs and guidance to all future project planning to ensure we have the correct resource to meet key deliverable
• Ensure the performance of the project Is following agreed time-frames and is inline with forecasts
• Handle internal governance calls
• Provide clear and accurate quantitative data on how the resource of the project affects the performance
• Be a point of escalation for any issues of potential risks and issues
• Be a middle point of contact between teams including training, team leads and reporting to update on project performance
• Highlight and provide solutions of root causes on the delivery of performance (volume, Average Handling Time, staffing)
• Oversee the workflow of the real time planning team to ensure performance is aligned with the delivery of effective and efficient planning
• Facilitate 1-to-1’s and group meetings with team
• Monitor and drive your team’s performance to exceed goals, providing them a clear goal and structured support to help them perform at the best of their ability.
In terms of benefits you must know
We thought a lot about your growth:
• Professional growth opportunities that recognize individual contributions and performance;
• Friendly work environment, being surrounded by professional colleagues;
• An experienced Career Counselor to guide you and check on your progress;
• Extensive training through a variety of methods – online, classroom, etc;
• A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.
• Attractive and thorough benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription.
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