Senior System Engineer - Level 3 Support

Employer: M247 Europe
Domain:
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: > 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.04.2019
    Short company description

    With over 10 years' experience in designing, deploying and managing complex IT solutions for some of the world’s largest companies, M247 is one of the fastest growing connectivity and internet infrastructure provider in Europe, Asia and America. With six sites across the UK and Europe, M247 hosts the greenest data centers in Romania and UK and is connected to over 16 global internet exchange points including Bucharest, New York, London, Singapore, Amsterdam and Frankfurt.

    Requirements

    What you will need to be successful in this role?

    Minimum 3 years of experience in the hosting industry and advanced technical knowledge of the following: WHM / cPanel, networking, Linux and KVM / XEN virtualization, Firewalls, File & Block Storage, HA, Failover, Troubleshooting, DNS, Security, Database administration;
    Experience in working and troubleshooting with Centos/Debian, Apache, Nginx, Caddy, MySQL and MariaDB, Exim, Dovecot, SSH, Bind, NFS, iSCSI, FC, TCP/IP, iproute2, KVM, eSXI, vSphere and vCenter, Automation and deployment with Ansible/SaltStack;
    Experience in installation/configuration and working with monitoring systems like PRTG, cacti, Grafana, ELK stack, Prometheus, node_exporter;
    Experience working with NAS, SAN, storage clusters – installation, configuration and troubleshooting;
    Experience working with iDRAC, iLO, IPMI – how to connect, update, reset;
    Scripting knowledge (at least reading, debugging and general script flow) for Bash shell or Python;
    Troubleshooting and root-cause analysis is your second nature, you are comfortable working with the unknown and you thrive in complex scenarios;
    Know-how to take ownership and responsibility of task and ensure its completed / documented correctly;
    Advanced level of English language, both spoken and written, as most of our customers are based internationally and our teams are international – level B2+;
    A bachelor’s degree in Computer Science, or related technical field or certification is an advantage;
    Focus and attention to details, ability to be concise and to detail tasks / issues when needed
    Multitasking both as an individual and in team-related daily activities;
    Proactive and curious, always seeking to improve and document things you’re responsible of;


    Desirable bonus skills:

    WHMCS experience;
    Advanced Networking knowledge about routing;
    Advanced Firewall knowledge and experience installing/configuring firewalls (both dedicated hardware or custom solutions);
    Experience working with iSCSI and Fiber Channel (installation, configuration);
    Experience and in-depth knowledge about hardware: DELL, SUPERMICRO, BROCADE, CISCO, JUNIPER, ARISTA;
    Clustering installation and configuration experience for DB or web servers;
    Disaster Recovery configuration experience and general know-how;

    Responsibilities

    We are looking for a Senior System Engineer to join our Technical Support team, whose aim is to build and maintain the functionality of both our internal and our customers’ IT infrastructures. We run mostly Linux and hosting related technologies, experience with these means you’re the best suited candidate for this role.

    This role has 2 shifts to cover from 7:00 am to 10:00 pm, with paid “on-call” involved for urgent or escalation situations for 1 week (7 days) per month during the nights and on weekends.

    What will you do in this role?

    Resolve escalated customer issues of high technical difficulty;
    Resolve issues in our hosting platforms: public, both shared and managed and in our private cloud platforms;
    Work in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest standard;
    Build, test and install servers as per customer specification;
    Work with the Technical Support team manager to develop / maintain the hosting / virtualization infrastructure of our company and ensure procedures are added / updated as required;
    Monitor internal infrastructure in order to maintain stability and proactively and continuously focus on correcting and preventing technical issues and improving performance;
    Installation and maintenance of internal infrastructure: systems/platforms - shared hosting, VPS, clouds, preparation of servers, nodes;
    Documentation and internal tech and KB know-how guides;
    Handling of escalation from level 2 and making sure follow-up training and resolutions are well documented and available;
    Urgent on-call escalations as required from level 2;
    Handle research and development on tasks, systems and processes as required to ensure our systems are functioning optimally;
    Ensure capacity planning and requirements are met as per internal or client requests;
    Provide regular training to lower level tech teams to keep them updated on procedures and internal processes regarding changes to our infrastructure;
    Ensure performance objectives are met;

    Other info

    Benefits:

    Attractive monthly salary, competitive to the local market;
    Private medical services subscription within the Medicover network for yourself and your family (wife/husband and children);
    Additional monthly benefits package (meal vouchers, private pension, public transportation, gift vouchers);
    Daily Fruit basket & coffee;
    High performance technical work equipment;
    A relaxation room and a playroom equipped with a ping pong table, Pool Table, Foosball, Xbox, Darts, beanbags;
    Car parking conveniently located next to the office building;
    Dedicated training and career progression plan, certified training partners;
    Yearly performance & salary review;
    Regular Team-building activities to get to know your colleagues and have fun together;
    The opportunity to travel to our work locations across the world;