Fraud Analyst eCommerce

The Fraud Analyst is responsible for reviewing potential and existing customer data to ensure the authenticity of information provided. This includes, activities like: identifying fraudulent activity, mitigates losses to 2Checkout and their partners, as well as answering fraud/risk related requests from internal and external customers.

What you'll do:

• reviewing the online and offline orders in the payment interface (order risk-assessment)
• spotting suspicious behavior related to partners/affiliates
• handling incoming customer requests via phone or e-mail - related to fraud/risk issues
• identifying risk and preventing loss from fraudulent activities
• secure handling of confidential information according to internal compliance procedures and specific training
• suggesting countermeasures to detect specific fraudulent patterns
• suggesting improvements in the tools and techniques in order to help scale the team

 What you need to have:

• minimum Experience: entry level (1-3 years’ experience or equivalent combination of education and experience)
• bachelor degree, preferable in related field
• required to work in rotating day and night shifts, including weekends
• analytical skills: to be able to analyze and identify patterns, trends, and inconsistencies within credit card transactions
• strong decision-making skills: making quick, high quality decisions on complex issues
• high attention to details
• planning and organizational skills, willingness to take on responsibilities
• focus, problem solving skills
• flexibility and creativity
• sound knowledge of Internet concepts such as IPs and cookies
• strong PC skills in Windows environment
• familiarity of Microsoft Office Suite (Excel, Word & Outlook)
• excellent English (oral and written)
• ability to effectively communicate with customers

Nice to have:

• experience with investigating fraud 
• work experience in customer care or technical support
• experience with billing, payments and card transactions
• knowledge of eCommerce concepts

Why you’ll love working with us:

• international work environment in an exciting growth phase
• attractive compensation package 
• flexible benefits package with a monthly budget that you can use for different perks like: meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.
• private medical subscription (with 2 different medical providers to choose from)
• Bookster subscription
• fruits in the office, best coffee every day and great team events