Fraud Analyst eCommerce

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Angajator: 2Checkout
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 24.05.2020

    The Fraud Analyst is responsible for reviewing potential and existing customer data to ensure the authenticity of information provided. This includes, activities like: identifying fraudulent activity, mitigates losses to 2Checkout and their partners, as well as answering fraud/risk related requests from internal and external customers.

    What you'll do:

    • reviewing the online and offline orders in the payment interface (order risk-assessment)
    • spotting suspicious behavior related to partners/affiliates
    • handling incoming customer requests via phone or e-mail - related to fraud/risk issues
    • identifying risk and preventing loss from fraudulent activities
    • secure handling of confidential information according to internal compliance procedures and specific training
    • suggesting countermeasures to detect specific fraudulent patterns
    • suggesting improvements in the tools and techniques in order to help scale the team

     What you need to have:

    • minimum Experience: entry level (1-3 years’ experience or equivalent combination of education and experience)
    • bachelor degree, preferable in related field
    • required to work in rotating day and night shifts, including weekends
    • analytical skills: to be able to analyze and identify patterns, trends, and inconsistencies within credit card transactions
    • strong decision-making skills: making quick, high quality decisions on complex issues
    • high attention to details
    • planning and organizational skills, willingness to take on responsibilities
    • focus, problem solving skills
    • flexibility and creativity
    • sound knowledge of Internet concepts such as IPs and cookies
    • strong PC skills in Windows environment
    • familiarity of Microsoft Office Suite (Excel, Word & Outlook)
    • excellent English (oral and written)
    • ability to effectively communicate with customers

    Nice to have:

    • experience with investigating fraud 
    • work experience in customer care or technical support
    • experience with billing, payments and card transactions
    • knowledge of eCommerce concepts

    Why you’ll love working with us:

    • international work environment in an exciting growth phase
    • attractive compensation package 
    • flexible benefits package with a monthly budget that you can use for different perks like: meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.
    • private medical subscription (with 2 different medical providers to choose from)
    • Bookster subscription
    • fruits in the office, best coffee every day and great team events