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Fraud Analyst eCommerce
Acest job nu mai este activ!Vezi toate job-urile 2Checkout (now Verifone) active.Vezi toate job-urile Fraud Analyst eCommerce active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | 2Checkout (now Verifone) |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 24.05.2020 |
Remote work: | On-site |
The Fraud Analyst is responsible for reviewing potential and existing customer data to ensure the authenticity of information provided. This includes, activities like: identifying fraudulent activity, mitigates losses to 2Checkout and their partners, as well as answering fraud/risk related requests from internal and external customers.
What you'll do:
- reviewing the online and offline orders in the payment interface (order risk-assessment)
- spotting suspicious behavior related to partners/affiliates
- handling incoming customer requests via phone or e-mail - related to fraud/risk issues
- identifying risk and preventing loss from fraudulent activities
- secure handling of confidential information according to internal compliance procedures and specific training
- suggesting countermeasures to detect specific fraudulent patterns
- suggesting improvements in the tools and techniques in order to help scale the team
What you need to have:
- minimum Experience: entry level (1-3 years’ experience or equivalent combination of education and experience)
- bachelor degree, preferable in related field
- required to work in rotating day and night shifts, including weekends
- analytical skills: to be able to analyze and identify patterns, trends, and inconsistencies within credit card transactions
- strong decision-making skills: making quick, high quality decisions on complex issues
- high attention to details
- planning and organizational skills, willingness to take on responsibilities
- focus, problem solving skills
- flexibility and creativity
- sound knowledge of Internet concepts such as IPs and cookies
- strong PC skills in Windows environment
- familiarity of Microsoft Office Suite (Excel, Word & Outlook)
- excellent English (oral and written)
- ability to effectively communicate with customers
Nice to have:
- experience with investigating fraud
- work experience in customer care or technical support
- experience with billing, payments and card transactions
- knowledge of eCommerce concepts
Why you’ll love working with us:
- international work environment in an exciting growth phase
- attractive compensation package
- flexible benefits package with a monthly budget that you can use for different perks like: meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.
- private medical subscription (with 2 different medical providers to choose from)
- Bookster subscription
- fruits in the office, best coffee every day and great team events
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