Application Support Technician

Kalypso: A Rockwell Automation Company is a professional services firm helping clients discover, create, make and sell better products with digital. We provide consulting, digital, technology, business process management and managed services across the innovation value chain.

Requirements Qualifications

Degree in Computer Science, Computer Technology Networking, or IT
Strong communication and active listening skills
Fluent spoken and written English language skills
All applicants applying for EU based job openings must be authorized to work in the EU
Work location is Bucharest
Willingness to travel (required) up to 20%

Technical Skills

Ability to present information in user-friendly language, keen attention to detail, exceptional customer service orientation
Experience installing software, patches, updates on a server level is a plus
Working experience with either of the following languages: C#, .Net, Java, JSP, XML, SQL
Experience troubleshooting basic network issues
Working knowledge of Windows Server, Linux and Mac
Understanding of Active Directory/Microsoft Exchange as well as Microsoft Office Suite
Experience working and troubleshooting IIS and Apache
Knowledge of AWS or Azure a plus

Consulting skills

Versatility, flexibility and proactivity when resolving technical issues and dealing with ambiguity
Personal commitment to quality and on-schedule delivery; proven ability to establish and meet milestones and deadlines
Customer-focused to understand and appropriately respond to customers business needs
Coordinate with our clients internal Triage Team as well as Kalypsos technical resources to evaluate incoming alerts, identify suspicious events and determine an action plan

As a Support Technician, you will help our clients solve challenging issues involving their active PLM systems. You will be dedicated to maintaining and optimizing the health of the application on production environments. Some of the tasks are: application troubleshooting, enhancements, bug fixes, upgrade and patches installations, user provisioning and report analysis.