Key Account Manager - Food Sector

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

PURPOSE OF THE JOB
Manage the relationship with existing retail customers aiming to retain the customers, grow the business and achieve maximum customer satisfaction.

KEY RESPONSIBILITIES

1. Client Management (Retailer)
Execute Client management in cooperation with the business development in such a way that the customer expectations are met and identify opportunities within company services and solutions.

Core activities:
• Visit regularly the assigned clients (retailers).
• Address any conflicts in case of complaints and/or customer dissatisfaction.
• Set up a sales plan and client evaluations and study current and future needs.
• Formulate recommendations to meet client needs.
• Carry on negotiations and set up and maintain contracts.

2. Contract management
Manage and control the execution of the contracts to ensure they are properly executed.

Core activities:
• Define sales and administrative procedures for the projects.
• Execute contract management and corrective actions.
• Check the application of the conditions of the contract.
• Deliver good and complete reports.

3. Coordinate activities
Coordinate activities to maximize the customer satisfaction and standardization of work processes and minimize the misuse of products and services.

Core activities:
• Review work processes and make proposals for standardization.
• Research the needs of the customer and take action if needed to meet the customer demands.
• Monitor the use and if needed take action to prevent misuse of products and services.

Knowledge/skills:
• Bachelor’s degree in commerce -mandatory.
• Minimum of 3-5 years in Account Management.
• Excellent verbal and written communication skills in English and Romanian.

Competences:
• Commercial ability
• Customer orientation
• Ability to empathize
• Persuasiveness

Other requirements
Willingness to travel about 70% of the time.