IT Service Desk Analyst with French and English

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Angajator: SalesConsulting
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
  • Job la nivel national
    Actualizat la: 03.06.2019
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    - Minim 1 year work experience in IT support positions
    - Strong Windows OS and MS Office skills
    - Customer-oriented skills (ability to listen), sense of service, good interpersonal skills with internal and external customers
    - Analytical skills (ability to analyze and synthesize), team-player, manages time and workload effectively
    - Advanced knowledge of English and French languages
    - IT / Technical University degree or student – would be a plus

    Responsabilitati

    • Respond to requests for technical assistance via phone or electronically
    • Diagnose and resolve technical hardware and software issues
    • Research questions using available information resources
    • Advise user on appropriate action
    • Follow standard help desk procedures
    • Administer help desk software
    • Redirect problems to appropriate resource
    • Identify and escalate situations requiring urgent attention
    • Track and route problems and requests and document resolutions in knowledge base
    • Stay current with system information, changes and updates
    • In order to cover the users working time it might be necessary to work in shifts